Birthday - Generic Message

Same day delivery available within inner Newcastle NSW suburbs if order placed by 10:00am on day of requirement (excluding Sundays & Public Holidays).  Delivery is also available to some outer Newcastle suburbs, but please contact us to discuss requirement and delivery charges. PLEASE NOTE: For Bouquet delivery outside of normal trade hours 9.30am - 3.30pm Monday to Friday please contact us directly by phone on 02 4969 2244 to discuss availability and any additional charge that may be applicable. All orders placed via our Website and marked for PICK UP also need to be collected within the above trade hours.  

Due to the nature of balloons, Balloonaway will be responsible for the well being of your Bouquet only and up to the point of delivery. If any fault should occur after the delivery process has been completed however, we may be open to replacing such faults but solely at our discretion.  

Bouquets that incorporate Foils should be pre ordered no less than 24hrs prior to time of requirement so as to avoid possible disappointment.  Foils can have faulty valves or seams and can take several hours to "soften", accordingly, sufficient notice will reduce significantly an outcome less than expected.  Bouquet delivery to Hospitals should have no Latex as some Hospitals have a "no Latex" policy.

Cancelation and Refunds  Please be aware that there are Fees attached to the cancelation of an order processed through our Online facility.  If you choose to cancel an Online Order no less than 24hrs prior to the required date, a Fee of 5% will generally be deducted upon refund.  A further surcharge may be applicable at times to cancelations where order preparation has commenced and there is a need to offset product costs associated to your order preparation.